SEO Testimonials

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4 dedicated stations will help you optimize every element of your website, from Search, to Analytics to CRM and Visualization, there is a cure for every pain point! Make sure you sign up for your 30-minute session today.

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Recreational Equipment Inc., a multichannel retailer of outdoors gear and clothing with more than 70 retail stores and revenue of nearly $1 billion a year, recognized the importance of search engine optimization early on.

Executives understood that they could gain significant traffic to the site at www.rei.com and sales from natural search if product pages were more visible and ranked better in search engines.

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I was recently interviewed by a journalist on business blogging and its benefits. He wanted to know specifically what it’s done for me to have a blog. Here’s what I told him:

• I’ve gotten inquiries from prospects who found Netconcepts through my blog.
• My blog helps me get speaking gigs and PR. In fact, I recently got one of my blog entries taken verbatim by a well-respected US magazine — DM News — and published as an article.
• It builds credibility and establishes me as a thought leader in the eyes of prospects and clients. For example, one of our recent clients choose us over a competitor for online marketing services partly because of my blog.
• It’s helped upsell existing clients on additional services, as many of them are regularly reading my blog. For example, some of our clients are going to start a blog and use us for blog design, blog consulting, etc.
• I’ve gotten links from popular bloggers, like Robert Scoble of Microsoft. It’s much more difficult to get a mention from Scoble (or other prominent bloggers) if you’re not a blogger. Scoble’s blog, called Scobleizer, is one of the most well-linked blogs on the Internet. Some bloggers have even included me on their blogroll, like Toby Bloomberg of Diva Marketing Blog (Thanks, Toby!)
• It’s helped me with recruiting panelists for Thoughts Leaders Summits that I organized and moderated for MarketingProfs. For example, the lineup of panelists for one of the recent summits included Internet marketing gurus: Seth Godin, Doc Searls, Robert Scoble, Steve Rubel, and Debbie Weil. My blog played a role in establishing my credibility with them and getting them to respond to my “cold call” email message.
• Blogs are also great for SEO (search engine optimization). Links are important to the search engines, and the blogosphere is richly interlinked with bloggers linking so much to each other. Blogs are also rich in content, which search engines also like. If I blog about RSS and SEO (which I have), for example, next thing I know I’m #1 in Google for [rss and seo].
• I’ve also built some great business relationships with other respected bloggers. They have referred business to me, shared speaking opportunities with me, etc.

I had yet another experience with that last item, just today in fact. I’m speaking at the Frost & Sullivan Sales and Marketing East conference in Boston, and a fellow blogger from a competing SEO firm who was sitting at the table I was facilitating earlier today on blogging very kindly publicly commended my blog to the rest of the group for its content and thought leadership. (Thanks Stephen!) There’s a guy who understands the benefits of coopetition (rather than competition)!

The journalist also wanted to know how my blog’s traffic had grown over time. Here are the charts I shared with him showing the growth trends in pageviews and visitors:

Pageviews:

Visitors:

A pretty respectable trend, I’d say. If you’re curious what the actual numbers are, I will give you a hint and say that the both charts measure into the tens of thousands of visitors per month. Hopefully the trend will continue.

One thing I really need to do to keep the numbers heading northward is to blog more frequently. I’m sure traffic growth will accelerate once I do. I just need to buckle down! I guess I’ll just sleep less… (sigh). You other bloggers out there know what I’m saying here, don’t you! More often than we’d like, it’s the wee hours when we’re blogging.

How might a blog pay off for you? For some general ideas, read this article of mine, on blogging, published in last month’s issue of Multichannel Merchant magazine.

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Google’s new Google Sitemaps service, a free inclusion service, is a step in the right direction, but there are two quite major problems with Google’s approach.

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Last Friday it seemed like the whole blogosphere was abuzz with the news that Google unveiled its new Google Sitemaps service, a free inclusion service where you publish an XML file of your site pages to Google so its spider can get a better sense of what to crawl of your site. This is good news, especially for dynamic sites that aren’t getting fully indexed. I appreciate Google once again showing its thought leadership. Not only is Google giving webmasters a new way to relay information about their site structure information to its spiders, but it’s sharing this new technology with the other search engines by releasing the protocol and code as open source.

This all sounds wonderful, but there are 2 quite major problems with Google’s approach.

• First, it doesn’t solve the duplicate pages problem that a great many dynamic sites have. Even the Google Store suffers from this (which I blogged about previously but here’s a more recent example of a Google Store product page being duplicated times in Google’s index). The Google Sitemaps protocol does not provide a way for webmasters to convey which pages are duplicates of other pages. A site that gets crawled incorrectly by Googlebot, due to superfluous or non-essential parameters/flags being included in the URLs of links on the pages, will continue to get crawled incorrectly. An “Official Google Sitemaps Team Member” states that the sitemap XML file will merely augment their crawl, it won’t replace existing pages in the index:
  

  This program is a complement to, not a replacement of, the regular crawl. The benefit of Sitemaps is two fold:
  – For links we already know about thro our regular spidering, we plan to use the metadata you supply (e.g., lastmod date, changefreq, etc.) to improve how we crawl your site.
  – For the links we dont know about, we plan to use the additional links you supply, to increase our crawl coverage.

  The high-level Google engineer who goes by GoogleGuy in the online forums explains Google Sitemaps in this way:

  Imagine if you have pages A, B, and C on your site. We find pages A and B through our normal web crawl of your links. Then you build a sitemap and list the pages B and C. Now there’s a chance (but not a promise) that we’ll crawl page C. We won’t drop page A just because you didn’t list it in your sitemap. And just because you listed a page that we didn’t know about doesn’t guarantee that we’ll crawl it. But if for some reason we didn’t see any links to C, or maybe we knew about page C but the url was rejected for having too many parameters or some other reason, now there’s a chance that we’ll crawl that page C.

  So, the way I read GoogleGuy’s explanation, if pages A and C are essentially duplicates of each other, with A containing an additional superfluous parameter in its URL (like sortby=default or lang=english), then BOTH could end up in Google’s index. Thus, Google Sitemaps won’t reduce the amount of duplication in Google’s index; in fact, I believe it will increase it.

  Duplicate pages, on its own, may not sound like a problem for webmasters as much as it is for Google itself, which has to dedicate additional resources to maintain all this redundant content in its index. However, it does have serious implications for webmasters, because it results in PageRank dilution ?Į where multiple versions of a page split up the “votes” (links) and PageRank score that a single version of the page would aggregate.

• This brings me to the second, related problem with Google Sitemaps: it doesn’t do anything to alleviate the phenomenon of PageRank dilution. PageRank dilution results in lower PageRank, which in turn results in lower rankings. For example, consider that the above-mentioned Google Store’s product page (the “Black is Back T-Shirt”) is in Google’s index 5 times instead of just once. So each of those 5 variations earns only a fraction of the total potential PageRank score that it could have earned if all the links pointed to a single “Black is Back T-Shirt” page.Google Sitemaps needs to provide a way to convey, or to sync up with, the site’s hierarchical internal linking structure, so that it’s clear which pages should get how much of a share of the PageRank flowing into the site’s home page. Since the primary holder of PageRank score is the home page (that is, after all, the page that most everyone links to), it’s up to the site’s internal hierarchical linking structure to pass the PageRank of the home page to the rest of the site. As such, a page that is 2 clicks away from the home page will get a much larger share of PageRank score passed on to it from the home page, versus a page that is 5 clicks away from the home page.

Here’s how I suggest both of the above issues be rectified: by extending robots.txt with some additional directives that specify:

• which parameter in a dynamic URL is the “key field”
• which parameter is the product ID and which is the category ID (specifically for online catalogs)
• which parameters are superfluous or that don’t signficantly vary the content displayed

Armed with this information, Googlebot will be able to not only eliminate duplicate pages but also intelligently choose the most appropriate version to save in its index and then associate with that page the PageRank of ALL versions of the page. The days of session IDs killing a site’s Google visibility would be over! Google admits in its Sitemaps FAQ that session IDs are still a problem even with the advent of Google Sitemaps:

Q: URLs on my site have session IDs in them. Do I need to remove them?

Yes. Including session IDs in URLs may result in incomplete and redundant crawling of your site.

Remember, getting indexed only gets you to the party, it doesn’t mean you’re going to be popular at the party. Google Sitemaps may help you get more pages indexed, but if those pages all have a PageRank score of 0, then what was the point? It’ll be like sitting along the wall the whole time with no one asking you to dance!

GravityStream, our SEO proxy technology (the concept of SEO proxies is explained in my article in Catalog Age last October) deals with PageRank dilution by distilling URLs in links into their lowest common denominator and replacing them on the proxy. We’ve found that, even as Googlebot gets more aggressive at spidering dynamic sites with complex URLs and starts indexing one of our clients’ sites more fully, our proxy still has a major leg-up on the native site that it’s proxying. For example, our GravityStream proxy of PETsMART.com is #1 in Google for “best pet toys”, and yet the corresponding page on the PETsMART.com native site is nowhere in the first 10 pages of results even though it is indexed. Until Google extends Google Sitemaps to deal with PageRank dilution, I’d expect that a GravityStream proxy will still trump a native site, even if it’s using Google Sitemaps. That means that currently, despite Google Sitemaps, GravityStream still plays an important role for online retailers. Nonetheless, it’s my sincere hope that Google takes my feedback on board and reworks their protocol!

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You can’t just ask a Search Engine Optimization vendor if they are ethical. Of course they will say “yes.” So if you are shopping for some SEO help, how do you screen out the baddies?

A while back I blogged about how to be objective with your SEO vendor selection, but I didn’t specifically cover how to screen out the unethical ones. I will do that now.

First off, interview the vendor extensively. Get them to explain the techniques they will be using. A “yes” from them to any of the following questions is a warning sign:

• Do your techniques involve any kind of deception?
• Do you use proprietary techniques?
• Do you use doorway pages or anything similar?
• Do you do deceptive redirects?
• Have you ever had sites banned?
• Do you offer rank guarantees? (You can?Ĵt guarantee something you have no control over. The only way you can get a guaranteed rank is through pay-per-click.)
• Do you send email to prospects with whom they do not have a prior existing business relationship or permission from those prospects in advance? (If so, that’s spam! Never do business with a spammer.)

During your discussions with the vendor, if they describe their SEO tactics as short-term, you might want to reconsider. SEO, when done right (i.e. when following “best practices”), has long-term sustainable impact ?Į for years, in fact. For proof, just read this.

After you’re done quizzing the vendor, talk to their clients. Ask those clients:

• Does your SEO vendor teach you how to fish, or do they always do the fishing for you?
• Have your traffic and sales gone up a lot because of the vendor? If so, do you believe the increase to be sustainable?
• How long have you worked with the vendor? How long do you plan to continue working with them? Any idea what the vendor’s client churn rate is?

Then you’ll need to do some of your own investigating. Check the HTML code on their clients’ sites for hidden text, hidden links, and so forth. Also examine what their clients’ websites are serving to the search engines. There are a couple different ways to view a website through the eyes of a search engine spider: one is through a Firefox browser extension called User Agent Switcher; the other is through the cached version of the page that was indexed by the engine, available from the Cached link in the search results. Compare and contrast the page meant for the search engines to that corresponding page off the native website as seen by a normal visitor. If the content served up to the search engines is something completely different than what is served up to visitors, then they are spamming. Things to look for when making your comparison: if the title tag is significantly different, and if keywords have been stuffed into the body copy, the meta tags, and into parts of the website to help the version that was shown to search engines rank better. Finally, search the online forums and SEO directories like SEOPros.com and SEOConsultants.com with Google for complaints about the vendor.

Got any horror stories or lessons learned to share from dealing with a less-than-stellar SEO vendor? Post a comment.

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Outdoor equipment and clothing company REI used SEO to boost its sales after seeing its competitors achieve consistently higher rankings in the search engines than they were.

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PPC and natural search engine marketing initiatives, when properly executed, can drive tremendous growth in traffic, sales and conversion rates.

• Hear from leading marketers about what’s gone right, what’s gone wrong, and opportunities that still remain.
• Gain valuable insights on the processes behind systematically optimizing an e-commerce site and effectively launching and scaling a PPC program.
• Learn best practice approaches.
• Understand the metrics that matter. And learn from two of the best in the business.

Stuart Larkins, Vice President Partner Services, Performics
Brian S. Klais, Vice President eBusiness, Netconcepts
Nathan Miller, e-Commerce Marketing Manager, Northern Tool & Equipment
Jennifer Rodriguez, Manager Online Customer Acquisition Programs and Strategy, Recreational Equipment Inc. (REI)

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It’s critical that you as a legitimate marketer dissociate yourself from the rising tide of spam - not just in the inbox but in the search engines as well.

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